Marshall Cavendish Education
FAQ
System Login Guide
Q1.1 How do I login as a Student?
Q1.2 How do I login as a Parent?
Q1.3 How do I login as a Teacher?
System & Software Requirements
Q2.1 What are the minimum system requirements?

Your computer needs to have at least the following system requirements:

Processor Intel Pentium 4, 3GHz & above
Memory 1GB RAM
Network Connection 1Mbps Broadband Connection
Operating System
  • Mac OS 10.6 & above
  • Windows XP SP3, Windows 7, Windows 8

*Note:
(1) Windows 8 RT is not supported. (2) LMS Portal supports only desktop mode in Windows 8
Q2.2 What are the recommended browsers to access our e-learning portal?
Windows Client MAC Client
Internet Explorer 8 and above Safari 5 and above
Firefox 20 and above Firefox 20 and above
Google Chrome 20 and above
Q2.3 What are the necessary software requirements?
Java Runtime Environment

Java Runtime Environment (JRE) is required to view resources that have Java applets embedded in it.

Click here to install Java Runtime Environment (JRE)

Nanogong Player

The NanoGong Player is a Java Applet required for voice recording in our Courseware, BuddyTest, and Lessonbuilder.

Click here to install Nanogong Player

Adobe Flash Player

Adobe Flash Player is a browser plugin required for viewing animation and coursewares.

Click here to install Adobe Flash Player

Adobe Shockwave Player

Adobe Shockwave Player is a browser plug-in required for the viewing courseware snippets.

Click here to install Adobe Shockwave Player

Lead Flash Player

LEAD Flash Player is required for Voice Recording and Text Saving features in our courseware.

Commonly Asked Questions
Q3.1 Should I change my password upon my first login?
Yes. To change your password, please follow the instructions below:

(1). Please navigate to My Account > Administration > Change Password

(2). Please Enter your current password and the new password (Min 8 characters)

Q3.2 Do I need to enter my personal email?
Yes. Our e-learning portal uses your personal e-mail whenever there is a request for a password reset.

Please follow the instructions below to enter your personal email.

(1). Please navigate to My Account > Administration > Update Personal Particulars

(2). Update your personal particulars here

Q3.3 Where can I find my assignments?

Please navigate to Home > My Assignments > View My Assignments

Under My Assignments you would be able to see different types of assignment assigned.

Q3.4 Why do I see a white blank page every time I try to access my assignment?
You need to install Adobe Flash Player to access your assignments.

To get Adobe Flash Player, click here.

Q3.5 Why can’t I play or record any audio?
You need NanoGong Player to play or to do audio recording.

Please click here to check if your computer has NanoGong Player.

What should I do if my computer prompts me to run NanoGong Player?

NanoGong player serves as the default media player for our e-learning portal. It is needed to record audio on assignments that require you to read, or plays an audio file on assignments that require you to listen.

You can choose to prevent this message from showing up every time you use NanoGong by clicking on the checkbox and Run button as illustrated in the image below:

Technical Support
Helpdesk TicketHelpdesk Ticket

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

Helpdesk HotlineHelpdesk Hotline

Contact Number
+65 6777 5198

Operating Hours
Monday - Friday:
7:00AM to 9:00PM

Saturday:
7:00AM to 2:00PM

*Closed on the eve of public holidays and public holidays

Helpdesk TicketRemote Support

For Windows Users
Please click here to download TeamViewer App for Windows

For MAC Users
Please click here to download TeamViewer App for MAC

For other enquiries, please send an email to helpdesk@mceducation.com
Marshall Cavendish Education Pte. Ltd.
1 New Industrial Road, Times Centre, Singapore 536196